Last updated: May 8, 2026
These Terms of Service (“Terms”) govern your access to and use of the ReloHQ platform, operated by Costa Rica Relocation & Travel LLC, operating as ReloHQ (“we,” “us,” or “our”).
By creating an account or using ReloHQ, you agree to these Terms. If you do not agree, do not use the platform.
ReloHQ is a relocation management platform that enables relocation agencies to manage client workflows, documents, tasks, and communications, and enables individual clients to track their relocation journey.
We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice where possible.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You must be at least 18 years old to create an account.
ReloHQ reserves the right to deny, suspend, or terminate service to any user or agency at its sole discretion, with or without cause, and with or without notice. This includes but is not limited to accounts that violate these Terms, engage in fraudulent activity, or operate in a manner inconsistent with the intended use of the platform.
ReloHQ offers subscription plans billed on a monthly or annual basis. Your subscription begins after payment is confirmed. All fees are stated in US dollars and are charged via Stripe.
By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel. Prices may change with 30 days’ notice.
Agency plans include a 14-day free trial. Individual plans include a 7-day free trial. No charge is made during the trial period. At the end of the trial, your payment method will be charged unless you cancel before the trial ends.
You may cancel your ReloHQ subscription at any time through your account settings or by contacting hello@relohq.app. Cancellations take effect at the end of the current billing period. You retain full access until the end of your paid period.
ReloHQ does not offer prorated refunds for partial months or unused time remaining in a billing cycle.
All subscription fees are non-refundable. ReloHQ does not offer refunds for monthly or annual subscription payments, partial periods, or unused features.
Exceptions may be made at the sole discretion of ReloHQ in cases of documented technical failure that prevented access to the platform for an extended period. Refund requests must be submitted within 7 days of the issue to hello@relohq.app.
Annual subscriptions are billed upfront and are non-refundable. If you cancel an annual plan, you retain access through the end of your paid year.
Beta users on complimentary access periods are not subject to cancellation fees. When a beta period ends, beta users will be notified at least 7 days in advance before any paid subscription begins.
If a payment fails, we will notify you by email and attempt to retry the charge. If payment is not resolved within 7 days, your account will be suspended. After 14 days of non-payment, your account and all associated data may be permanently deleted.
Upon cancellation, your agency account and all associated client data will remain accessible for 30 days. After 30 days, your account and all data — including client profiles, documents, tasks, and timelines — will be permanently deleted.
We strongly recommend exporting any data you wish to retain before your account is deleted. ReloHQ is not responsible for data loss resulting from account cancellation or non-payment.
Agencies are responsible for obtaining all necessary consents from their clients before uploading or processing client personal data through ReloHQ. By using ReloHQ to manage client data, agencies represent and warrant that they have the legal right to process that data and have obtained all required consents under applicable law.
Agencies are solely responsible for the accuracy, legality, and appropriateness of any content they upload or share through the platform.
You agree not to use ReloHQ to:
Violation of this acceptable use policy may result in immediate account suspension or termination.
ReloHQ and its content, features, workflows, and functionality — including but not limited to the platform design, user interface, client management workflows, onboarding flows, roadmap templates, and document organization system — are owned by Costa Rica Relocation & Travel LLC and are protected by applicable intellectual property, copyright, and trade secret laws.
You may not, directly or indirectly:
You retain ownership of any data you upload to the platform. By uploading data, you grant us a limited license to store and process it solely for the purpose of providing the service.
To the maximum extent permitted by law, ReloHQ and Costa Rica Relocation & Travel LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or business interruption, arising out of your use of or inability to use the platform.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.
The platform is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before the changes take effect. Your continued use after the effective date constitutes acceptance.
Questions about these Terms: hello@relohq.app
Costa Rica Relocation & Travel LLC, operating as ReloHQ